Our Most Frequently Asked Questions


  • How do I track my recent packages?

    You can track your shipment at any time using our online tracking tool on www.aramexserv.com

  • What payment methods can I use to pay for the Aramex services?

    We have three (3) convenient payment modes available.

    1. You can pay by cash for scheduled online pickups, or;
    2. You can visit any of our outlets and pay by credit card (Visa or MasterCard), or;
    3. Through our Monthly Invoices System for corporate customers with an Aramex account.

  • What items are prohibited on International Express?

    To ensure safety while shipping parcels, Aramex discourages shipment of prohibited, restricted and dangerous items to any destination. For more information, you can download and read our list of Prohibited and Restricted Items.

    Also note that some countries have additional restrictions, prohibitions, and acceptance processes for certain commodities. Please refer to the Customs Information page to check the prohibited/restricted items by country.

  • Does Aramex have a Customer Service Charter?

    Yes, we do. At Aramex, we are guided by a customer service charter, which ensures that we remain a smart and responsive partner even as we continue to deliver on our promises. For more details, please view the Aramex Customer Service Charter.

  • What is the meaning of the customs terminologies used by Aramex?

    While we try our best to keep our communication as simple and easy to understand as possible, we will, from time to time, use industry terminologies. For a complete list of terminologies, please view or download.

  • I would like to know more about items that are unacceptable for shipping, insurance, and service restrictions.

    Please view our comprehensive list of Terms and Conditions here.

  • What other benefits will I get with Aramex Express?

    Aramex Express now offers value added services such as collect charges, Cash-on delivery, Delivery (COD), free domicile, and signature required and much more.

  • What is Parcel Express?

    The Aramex Parcel Express is the service of shipping parcels and packages and delivering them to their respective recipients. However, the minimum chargeable weight for parcels is 500 grams (1 lbs).

  • What is International Express?

    The Aramex International Express service allows you to ship time-sensitive parcel(s) or document(s) weighing below 30 kilograms (66 lbs) to any location worldwide using the fastest available means.

  • What is Document Express?

    The Aramex Document Express service is used to deliver documents efficiently to their final recipients. This service, however, attracts a minimum chargeable weight of documents weighing 500 grams (1 lbs). 

  • What is Distribution Service?

    Distribution Service means that Aramex will assume the responsibility of shipment distribution to multiple recipients (e.g. invoices, invitation cards).

  • What is Cash-on-Delivery (COD)?

    Cash-on-Delivery (COD) is a service provided by Aramex where merchants can get Aramex to deliver their products to buyers and then collect the payment from the customers on their behalf.